This is my 2nd xbox that has messed up...

Im losing faith in XBOX.

I now got a 2nd big error. Games freezing.

SO, I have to send it in, and let them fix it.

Hopefully this will solve the problem. If they can't fix it they give me a REFURBISHED consol! wtf?

What is wrong with Microsoft's Customer Service?

Their Custom Service isn't even Microsoft, it's a 3rd part contractor. What has this world come to?